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FAQ

1. Q: Could I put my own logo on the products?

  A: Sure, your logo can be put on every lock body, either by laser, or by moulds.

 

2. Q: Could I put my own designs of label on the products?

  A: Of course, you can send us your design, we'll follow your design.

 

3. Q: Can I have some samples before formal order?

  A: Yes, we can send you some free samples for your test before your order.

 

4. Q: How long is the lead time?

  A: Normally we keep stock for most products, the lead time is 1-5 days as soon as the payment is released. For customized products, it takes longer.

 

5. Q: How about the after-sale service? What's the Warranty terms?

  A: We offer 12 months for every products we sold. If you meet any problems after sales, pls contact us freely, we'll help solving the problems within 24 hours.

 

6. Q: Are you manufacturer or just dealer?

  A: We're manufaturer, we do produce all products by ourself. Welcome to visit our plant at any time.

 

7. Q: What's the payment terms? Can I pay after you got the products?

A: Normally we accept TT and western union. L/C is also accepted if the order quantity is large. For old customers, we'll guanartee monthly payment after good cooperationship.

 

8. Q: I couldn't find the products I want in your catalogue, can you develop it for me?

  A: Yes, we have a research & development dept., we're willing to develop everything that you demand in safety lockout industries.

 

9. Q: Do you have any office in other countries?

  A: Currently we don't have, but we're discussing with some good customers. If you're willing to be our agent in any countries, pls contact us freely.

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